Uber starts offering rides to the doctor, health care providers

02 March, 2018, 08:05 | Author: Kathy Ellis
  • An Uber waits for a client in New York City. The company is partnering with health care organizations to provide patients with reliable transportation

Uber Health is not a replacement for emergency service vehicles including ambulances, despite recent attention paid to instances where patients have hailed Ubers while in need of urgent care because they're quicker to respond than ambulances in some cases.

'The burden on the platform and the health-care provider to ensure against something going wrong with the patient is a lot higher if the patient is calling the auto themselves, ' Arun Sundararajan, a professor at New York University, told the Atlantic. Hospitals, doctors and other providers could be eager to pay for those rides if it means more on-time appointments and fewer no-shows - which translates into more revenue in their pockets.

Uber Health allows patients to take control of their rides to and from a provider's office; or, if the patient is unable to (or unwilling to) schedule their own rides, a provider, member of the provider's staff or a caregiver can do it for them up to 30 days in advance. For those with particularly serious health complications requiring frequent follow-up visits and specialist appointments, Uber Health could be even more valuable.

The FTC also focused on Uber's alleged "God View" function, which enabled employees to track any user during a ride and view their data and ride history. Also, unlike the regular Uber app, it also allows them to have multiple rides running concurrently.

Uber Health's data is "cordoned off" from Uber's other data and only a select number of employees are given access to it, he said.

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"Ultimately speaking, it's nice they want take use to appointments". Around 3.6 million Americans miss doctor's appointments or delay medical care due to a lack of transportation every year, according to the National Conference of State Legislatures. The ride-hailing giant is launching a program called Uber Health so that clinics and hospitals can more easily arrange travel for patients. These missed appointments cost the healthcare industry $150 billion each year. As of now Uber Health is only available in the USA, but it may very well expand to other countries and regions in the coming months.

Uber Health is now being used by more than 100 healthcare organizations in the United States including clinics, hospitals, rehab centers, senior care facilities, and more as part of a beta program.

One such partner in the beta test is Georgetown Home Care, a private duty home care provider based in Washington, D.C., which sees the service as a way to keep clients out of assisted living centers and in their homes longer.

Uber Health is created to do that, by allowing clinics and other medical facilities to book rides on their clients' behalf, using a simple web dashboard where you input the client name, number and pick-up and top-off location, then select from Uber's range of ride hailing vehicle type options.

Uber says it's a way to help provide reliable, comfortable transportation for those needing medical assistance. Instead of an app, patients and healthcare providers will use a special text-message platform to communicate and arrange rides.


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